Faq

BOOKING

How can I book your Entertainment?

Super easy, just fill out our detailed Booking Form, so we have all the information we need. We will check our availability and get back to you to confirm your booking.

How early should I book?

As early as possible! Our Puppet Shows are very popular, so the show calendar fills up fast. So make sure you get your spot and contact us right away. The sooner you book the better the chance that your ideal date and time is still available. We also welcome last minute requests, as long as there is enough travel time available.

Which Entertainer will be staffing my event?

Our entertainer team consists of three amazingly silly team members and we do not guarantee which members of our team will staff your event. Staffing assignments change constantly and are subject to change without notice.

Do you have liability insurance?

Yes! Certificate available upon request

What if I have to cancel my event due to sickness?

We have a “soft cancellation policy”, which means that if really something comes up, you just notify us and we reschedule the event to the next available date. If that is not possible, we are sure you will have us back another time.

What about Parking for the Entertainer?

Parking must be be provided (or costs reimbursed) by the client/parent. This is not included in your event price. Please keep in mind that we have equipment to carry and may be coming from another event with limited time. Nearby parking is essential to beginning and ending the performance on time and we will not be held responsible for late starts if nearby parking is unavailable.

ENTERTAINMENT

How many children can enjoy the puppet show?

Never to many, the more the merrier! It just depends on the space you have available at your event location.

Are my children to young or to old?

All children (and adults) love our puppet shows, so we offer a variety of different kids entertainment suited for all age groups from toddlers/pre-k, elementary school to sometimes middle school.

Do you do puppet shows at homes/club houses/restaurants?

Yes! But please check park requirements to make sure amplified sound is permitted. And if it is windy we need support with the stage to make sure it is safe.

When is the best time to schedule the puppet show at my event?

It’s suggested to allow 30 minutes between the party’s start time and the show’s start time just to allow for late arrivals to make it in so they don’t miss the show. Aside from that, show scheduling is up to the customer’s discretion based on how they would like their event to be scheduled. We do not have any personal preference for when our shows should be scheduled during the party. However, we are here to help should you need help with scheduling.

Is food allowed during the puppet shows?

Yes, no problem! Kids love to have snacks when they watch something funny and interesting. Give them popcorn and a juice box and they are happy as a clam :-)

Very Important - Sound at the Event - Please Read!

Our puppet or music show is an acoustic based performance. Therefore excessive ambient noise, such as the hum of a bouncy house, an outdoor location near a heavily congested area, or even a competing DJ or stereo system can hinder the sound of the performance. We focus heavily on not being too loud as this is an interactive experience for the kids. As a result, there is a limit to how loud we can perform. If you feel there will be a sound conflict, please take the necessary steps to avoid a sound war. A few solutions: Place us in an area where it doesn't compete with the excessive ambient noise, stop the excessive ambient noise during the performance if possible, I.E. deflate the bouncy house or turn off the DJ or stereo during the performance. Please contact us with any questions as we can always find a solution.

PAYMENT

How does payment work?

We offer several different payment methods for the customer’s convenience. Cash, check or via Venmo app after the puppet show is most preferred and the easiest way, but you are also welcome to pay via PayPal or credit card. If you prefer to pay before the party by making payment online, no problem. Our payment process is very simple and is explained in full upon confirming your booking.

Do you require a deposit for payment?

No, we do not require deposits for payment.

SPACE REQUIREMENT

What do you bring and how much space do you need?

We bring everything we need for our performance, no worries. Our puppet stage and puppets are all we need. Please just make sure that you provide a big enough space to fit out stage and your audience. Wooden Puppet Stage Dimensions: 8’ wide, 2.5’ deep and 6.5’ high Tripod Puppet Stage Dimensions: 8’ wide, 4’ deep and 7’ high

IMPORTANT OTHER POLICIES

Schedule Changes

`Please make sure you have your phone handy just in case we need to reach you day of. Every performance we do is in a different space, with a different audience and different conditions. Because of this, we understand that we may need to follow a performance structure that differs from our ‘Plan A’ on the day of. As long as timings are maintained, we are happy to coordinate with you ensure the party is in line with your expectations.

Load In / Load Out

We plan to arrive 30 minutes prior to the agreed upon puppet show start time. Upon venue entry, the entertainer will make contact with the client to discuss efficient load in parameters as well as determine the performance area. After the performance, we will load out using the same efficient load in parameters unless a more effective load out procedure has been determined.

Weather

Rainy and/or extreme windy weather is an inconvenience to any party! We know how frustrating it can be to plan every detail of your party only to experience an extreme weather condition. We will assist in shifting your entertainer to an alternate, nearby location in the event that the party must be moved.

Safe and workable environment

It is the responsibility of all clients to provide a safe and workable environment for us. Should a location or position be unacceptable in order to conduct our services to the highest standards, clients will be contacted as soon as possible and expected to comply with OH&S standards. This is inclusive of extreme weather conditions.

CONTACT

What is the best phone number to contact you during the event day?

(510) 326 6735