We require a $50 deposit for Remote Puppet Shows and a $100 deposit for a Live puppet show booked with us. The booking is finalized when we receive your deposit in our account. The outstanding balance is due on the day of the Remote Puppet Shows and After the Live Puppet Show.
Only the client who originally booked with us may cancel the booking.
We hope you don’t have to cancel but if a cancellation is made at least 14 days prior to the event, your deposit will be refunded. If a cancellation is made in less than 14 days prior to the event, then 100% of your payment will be forfeited.
If you want to reschedule your puppet show, the deposit can be transferred to this new booking of the same person.
Ricky Roo & Friends consists of many team members. We do not guarantee which members of our team will staff your event. Staffing assignments change constantly and are subject to change without notice.
Parking must be provided (or costs reimbursed) by the client/parent. This has not been included in your event price. Please keep in mind that we have the equipment to carry and may be coming from another event with limited time. Nearby parking is essential to the beginning and ending the performance on time and we will not be held responsible for late starts if nearby parking is unavailable.
Load-In / Load Out
We plan to arrive 30 minutes prior to the agreed-upon puppet show start time. Upon venue entry, the entertainer will make contact with the client to discuss efficient load in parameters as well as determine the performance area. After the performance, we will loadout using the same efficient load in parameters unless a more effective loadout procedure has been determined.
Rainy and/or extremely windy weather is an inconvenience to any party! We know how frustrating it can be to plan every detail of your party only to experience extreme weather conditions. We will assist in shifting your entertainers to an alternate, nearby location in the event that the party must be moved.
Please make sure that our performance area is on a level, dry, solid ground and if on grass, please make sure the grass is not too wet or provide an oversized tarp for the kids and puppet show to play on. We provide cotton blankets for the kids to sit on.
Our puppet or music show is an acoustic-based performance. Therefore excessive ambient noise, such as the hum of a bouncy house, an outdoor location near a heavily congested area, or even a competing DJ or stereo system can hinder the sound of the performance. We focus heavily on not being too loud as this is an interactive experience for the kids. As a result, there is a limit to how loud we can perform. If you feel there will be a sound conflict, please take the necessary steps to avoid a sound war. A few solutions: Place us in an area where it doesn’t compete with the excessive ambient noise, stop the excessive ambient noise during the performance if possible, I.E. deflate the bouncy house or turn off the DJ or stereo during the performance. Please contact us with any questions as we can always find a solution.
Please make sure you have your phone handy just in case we need to reach you on the day of the event. Every performance we do is in a different space, with a different audience and different conditions. Because of this, we understand that we may need to follow a performance structure that differs from our ‘Plan A’ on the day of. As long as timings are maintained, we are happy to coordinate with you to ensure the party is in line with your expectations.
Safe and workable environment
It is the responsibility of all clients to provide a safe and workable environment for us. Should a location or position be unacceptable in order to conduct our services to the highest standards, clients will be contacted as soon as possible and expected to comply with OH&S standards. This is inclusive of extreme weather conditions.
7 Reasons to go with us
Get to know our professional and silly staff!
Check out some of what we do in action.
Read our amazing reviews about our kids entertainers.
This was an amazing birthday experience for my daughter's 3rd! We had 20 kids ages 3 to 8 and every single kid enjoyed! Chris was so charming and professional. I had complete trust in him. Thank you for making my daughter's party a blast!
The show is fun and interactive, the kids play with puppets, and he personalized it with my son's name and even one of our stuffed animals made a guest appearance. Highly recommend this for your kid's party -- it was so much more fun than the usual bouncy house. :-)
He did an excellent job keeping the kids engaged and entertained. The show was adorable, and Chris is a talented puppeteer. Highly recommend! The adults loved it too!
He put together amazing show. Kids and adults both had great time watching the show. The content of the story was really well done. Kids really got lot of time to engage with him and understand the concept of puppets. He is very patient with kids and ensures he answers each and every questions.
Chris is amazing! If you are looking for someone who can entertain kids at birthday party, I strongly recommend Chris. He was well prepared and super professional for my daughter's birthday party. Two thumbs up! Great performance!
There were 15 kids ages 1-6 years old inside on a rainy day so I was a bit nervous we would be able to keep them entertained. Our little party revelers were all very content and engaged by both his interactive presentation and the puppet show itself. I also loved that he personalized it to our daughter, Charlotte